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WHAT OUR STRENGTH IS

Customer care

Customer care

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Customer care

Customer care is one of the fundamental pillars for growing your business. By outsourcing customer interactions, you get the best possible care for your customers. Plus, it frees your hands from administrative and HR ageedy.

We are part of the Comdata Group operating in more than 20 countries with many years of experience across the global market. Being part of an international group allows us to offer the latest technology, know-how and best practices proven by millions of customers. We emphasize an individual approach to our clients and their customers.

CUSTOMER LINE

CUSTOMER LINE

We will take over the operation of the incoming line for you and take care of all requests to the satisfaction of our customers. We will focus on building community and brand relationships to improve the customer experience.

FLEXIBILITY OF SERVICES

FLEXIBILITY OF SERVICES

Whether it's human resources, communication style or product offerings, we are happy to help our clients with classic customer service, helpdesk or loyalty programs.

SALES SUPPORT

SALES SUPPORT

We strive to get the most out of customer care to grow your business. Our secret weapon is the often-maligned techniques for increasing sales, such as cross-selling and up-selling, which we regularly train our operators in.

Acquisitions and sales

Acquisitions and sales

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Acquisitions and sales

Acquiring new customers across channels is our strength and we can increase your sales by up to tens of percent. We can leverage existing resources for acquisition or focus on generating new leads.

With many years of experience in the industry, we can tailor the acquisition process to your requirements. Whether it's creating a new client database, direct sales or pre-warming a contact to complete the buying process internally.

GENERATING CONTACTS

GENERATING CONTACTS

We also have performance marketing experts in our ranks. We can use marketing tools to generate new business opportunities and turn them into real sales with the involvement of our contact centre.

Double Touch Method

Double Touch Method

The two-phase method of approaching a potential customer minimizes negative reactions to the offer. In the first phase, we determine interest in the service or product and then approach the contacts with a specific offer.

MULTICHANNEL CAMPAIGNS

MULTICHANNEL CAMPAIGNS

Multi-channel campaigns allow us to use a combination of communication tools such as emailing, telephony, SMS and online campaigns. By engaging all input channels we can maximise the achievement of the target.

product analysis target group and market analysis database selection selection of communication team and channel commencement of sales collecting feedback
Back office

Back office

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Back office

Incorporating the back office into the service offering brings a huge opportunity to improve the customer experience in customer care. At the same time, we also offer to use the back office independently. Document assembly and digitization is a matter of course in our solutions.

Based on our extensive experience in back-office services, we have developed a unique and revolutionary platform that automates workflows, manages processes and measures performance. This allows operations managers to focus on priority tasks (multi-level) and organization (internal and external). Using a dedicated AI solution, managers can simulate productivity and identify the most appropriate operational strategy for their performance goals.

What's in the Back Office:

Query management

Query management

Database management

Database management

Complaint handling

Complaint handling

Digitization

Digitization

Implementation of competitions

Implementation of competitions

Quality verification

Quality verification

Satisfaction survey

Satisfaction survey

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Satisfaction survey

Through satisfaction surveys, we determine the customer experience, which we then optimize based on customer needs. The growth of the e-commerce market in the Czech Republic brings with it a greater demand for quality customer care. Thanks to our surveys, we can identify gaps and propose appropriate solutions to improve customer experience and satisfaction.

Customer care

Customer care is one of the fundamental pillars for growing your business. By outsourcing customer interactions, you get the best possible care for your customers. Plus, it frees your hands from administrative and HR ageedy.

Zákaznická linka

CUSTOMER LINE

We will take over the operation of the incoming line for you and take care of all requests to the satisfaction of our customers. We will focus on building community and brand relationships to improve the customer experience.

Flexibilita služeb

FLEXIBILITY OF SERVICES

Whether it's human resources, communication style or product offerings, we are happy to help our clients with classic customer service, helpdesk or loyalty programs.

Podpora prodej

SALES SUPPORT

We strive to get the most out of customer care to grow your business. Our secret weapon is the often-maligned techniques for increasing sales, such as cross-selling and up-selling, which we regularly train our operators in.

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We take care of your customers in 30 world languages

Are you planning to enter a new market? Do not hesitate to contact us, we will be happy to help you

ENGLISH

ENGLISH

Španělština

SPANISH

GERMAN

GERMAN

FRENCH

FRENCH

CZECH

CZECH

SLOVAK

SLOVAK

HUNGARIAN

HUNGARIAN

ITALIAN

ITALIAN

...and many other world languages

Want to reduce costs and increase efficiency?

Call outsourcing to service

Business process outsourcing (BPO) refers to the outsourcing of processes outside an organization's primary activities to an external partner in order to minimize costs and increase efficiency.

An external contact centre brings with it:

Snížení provozních a personálních nákladů

Reduction of operating and personnel costs

Increased process efficiency

Increased process efficiency

Increasing the effectiveness of performance managers

Increasing the effectiveness of performance managers

Direct quality control of customer care

Direct quality control of customer care

FlexibilituFlexibility of the personnel agenda personálnej agendy

FlexibilituFlexibility of the personnel agenda personálnej agendy

Strengthening the brand name and building community

Strengthening the brand name and building community

Improving the customer experience

Improving the customer experience

Use of state-of-the-art technology and innovative solutions

Use of state-of-the-art technology and innovative solutions

A single solution for the global market

A single solution for the global market

Technology and innovative solutions

SPEECH ANALYSIS

SPEECH ANALYSIS

SPEECH ANALYSIS

Comdata is a partner of the international BISON project, which allows up to 100% of calls to be analysed. Advanced speech analytics helps us better understand customers, develop sales strategies or track positive and negative customer responses in call scripts. With speech analytics, you get the absolute perfect tool to improve communication with existing and potential customers. Our analyses can detect errors in the customer outreach process and suggest communication changes thanks to sophisticated reports. We can work with metadata, send automated reports and track data by agent or individual calls. Translated with www.DeepL.com/Translator (free version)

Techsee

Techsee

Techsee

Thanks to our unique remote access technology, operators can easily connect with the customer, for example, through the camera of a mobile phone and then solve the problem or query much better. Everything is done through the technical support website using the latest technology. Meet your customers and maximize ROI. There is no need for an app and with our technology you can solve the customer's problem through their eyes. Increase your FCR by an average of 20% and help customers intuitively and easily.

Chatbot

Chatbot

Chatbot

With our unique tool, you no longer have to rely on operators and can be available to customers 24/7. The chatbot responds to queries and continuously answers better and better thanks to machine learning. Chatbot is an innovative solution for external communication due to the wide range of possible goals, whether it is to navigate the customer, escalate communication or lead them to their destination. At the same time, you can apply this technology to any channel whether it is a website, Messenger and others.

BIOMETRICS

BIOMETRICS

BIOMETRICS

Voice analytics used for seamless authentication (identifies callers instantly and with the highest accuracy based on unique voice characteristics), enhanced security (an extra step in your security without requiring the customer to know any additional authentication passwords, making it harder for them to access you) and fraud prevention (prevent fraud by simply tagging any caller who claims to be your client but doesn't match the voiceprint). The technology is language independent - so it doesn't matter what language the client speaks, even accents won't affect the result of the analysis. Voice verification reduces the verification phase by up to 20 seconds, allowing agents to spend time on the client's request rather than on lengthy verification.

WhatsApp

WhatsApp

WhatsApp

Traditional communication channels are a necessity in customer care. Be one step closer to your customers by using WhatsApp. Customers use communication apps in their everyday lives, so using them for customer service adds value to your business. This app allows you to establish a deeper relationship with your community, which in turn will reward you with more sales.

Multichannel

Multichannel

Multichannel

To optimise your operational efficiency and ensure smoother customer journeys, we provide various innovative value-added services. With our multi-channel offering, we can provide complete front and back office management, customer satisfaction monitoring, invoice management, order management, claims and dispute resolution. The most commonly used channels include inbound and outbound lines, electronic correspondence, SMS, social media and many more.

PARTNER PORTAL

PARTNER PORTAL

PARTNER PORTAL

The partner portal gives you a comprehensive overview of the entire project. It serves for quick orientation and mapping of the project. On a daily basis, it shows statistics, graphs, call handler reports, details, notes and exports. Provides the ability to listen to and analyze calls. The partner portal is very intuitive and adapts to partner and project requirements.

Feel free to contact us with any technology

Together we will come up with the best solution for your business

Within the Comdata Group, we share the latest technology and know-how and can therefore offer the most innovative tailor-made solutions. More about our global technologies can be found HERE.

Contact us

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