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29. 7. 2022  Pokračovat

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7. 7. 2022  Pokračovat

• #education

Is your CX ready for the Alpha generation?

3. 5. 2022 

Any brand that has ambitions to thrive in the future needs to start thinking about the Alpha generation. They are the successor to Generation Z and will be your customers, talent pool and influencers much sooner than you might think. To help you plan and take control of your future, here are 7 key things you should know about Generation Alpha, what they can expect from you and how you can be prepared for them.

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The merger of Konecta and Comdata creates a world leader in the industry

8. 4. 2022 

Milan, April 6, 2022 - KONECTA, a leading provider of Spanish-language CX (Customer Experience) BPO solutions, has entered into an agreement with Italy's COMDATA, creating the sixth largest player in the attractive CX BPO market with revenues of nearly €2 billion and EBITDA of €300 million. This merger will create a true global champion with multilingual capabilities (more than 30 languages) and a global footprint to provide "best shoring" to local, regional and global clients in various end-user industries such as financial and insurance services, technology, telecommunications, retail and e-commerce, utilities, industrial and healthcare. The new group will serve more than 500 large corporations in Europe and the Americas with local expertise of more than 130,000 employees.

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The key to success in 2022 and beyond

16. 5. 2022 

As the market leader in the Czech Republic, Comdata is perfectly positioned to understand the latest trends in CX and customer behaviour. So who else should be your expert guide to the market than Comdata Czech's CEO, Jan Nedělník? Read our interview with Jan to find out everything you need to know about the evolution of customer management in the Czech Republic, the specifics of the market and why Comdata Czech is such a valuable partner for multinational brands.

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For fast-growing technology companies, BPO is the key to long-term value

23. 5. 2022 

For fast-growing technology companies, outsourcing customer management can be the key to fulfilling their potential. Find out why.

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