OUTSOURCING OF CORPORATE PROCESSES
Customer satisfaction
We will identify the needs of your customers and discover shortcomings in the setting of your parameters and services. This will lead to optimization of all sales and customer care steps.
We most often carry out marketing surveys focused on customer satisfaction with sales and service and customer service satisfaction surveys. Survey are usually carried out by telephone. Clients can choose all possible parameters themselves based on their previous experience.
We most often carry out marketing surveys focused on customer satisfaction with sales and service and customer service satisfaction surveys. Survey are usually carried out by telephone. Clients can choose all possible parameters themselves based on their previous experience.
Welcome calls
We use welcome calls to map the level of customer care and communication. We will then suggest appropriate solutions.
Proactive retention
We monitor the quality of customer service and identify shortcomings in the entire customer care process.
Customer care
We will identify all deficiencies and create an approach for the purchasing and servicing process.
“In terms of marketing surveys, we handle
over 40,000 interactions each month.”
over 40,000 interactions each month.”
Our methods
Client communication
Quality monitoring
Identification of shortcomings
Solution proposal
Identification of skills
Individual approach
Work with us
Are you interested in working with the number one on the Czech market? Reach us using the contact form and we will get back to you as soon as possible.
