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Our mission is quality customer service
Comdata is a leading innovative global provider of customer interaction and process management services.
We offer a range of services, from customer service and process outsourcing to customer experience consulting. Through a smart combination of people, process and technology, we have built a broad portfolio of services. Together with more than 670 clients worldwide, we champion world-class customer communications, including some of the biggest names in telecommunications, energy, banking, industrial, retail and e-commerce.
Professional care finally
available to all
The Czech Republic has recently seen a growth of companies in the digital field. Hand in hand, however, is the growing workload and demand for customer service. Comdata has heard this cry for help and has come up with a new service called Care24, which has the quality of service as any Comdata solution in sight, but affordable for everyone.
Care24
What we can do with military precision
Each task is approached individually with regard to its specifications and method of communication. Thanks to our many years of experience in customer interactions, we are able to listen to the needs of both customers and clients.
All our units are at your disposal
Contact usOur awards
ABSL DIAMONDS 2021
International award for innovative projects that take customer service to a new level.
- in the Customer Initiative category:
- Care24
Czech Contact Center Award 2021
Prestigious Czech competition organized by the Association of Direct Marketing, E-commerce and Mail Order
- in the Technology category:
- 1st place: Comdatka - corporate children's group
- 2nd place: Career maps
- in the Technology category:
- 1st place:
- Care24
- Contact centre operator:
- 2nd place: Marek Drahonský
- Contact Centre Leader:
- 2nd place: Ivo Poláček
Czech Contact Center Award 2021
- in the category People:
- 1st place: Happy hour with a celebrity
- 2nd place: Adaptation process
- in the category Clients:
- 2nd place: Help lines 112, 1221 and CMZRB
- in the Call Center Personality category:
- 2nd place: Tereza Kabátová
ABSL DIAMONDS 2020
- Special Award:
- Covid-19 response
Czech Contact Center Award 2019
- in the category People:
- 2nd place: HR onboarding proces
- in the Technology category:
- 2nd place: Speech analysis
Czech Contact Center Award 2019
- Stanislav Cigánek, Comdata PRO
Top Employer of 2018
Helping to change the world for the better
Social responsibility is one of our strongest values. As a company built on people, we see diversity as a natural part of our corporate identity, and we support this idea most strongly. Comdata PRO was founded to help disabled people who do not have the same opportunities as others in the job market. In our company, colour, age, disability, gender, religion or rank have no influence on employment. With us, all you need to succeed is basic computer skills and a willingness to learn. We teach our recruits the rest ourselves.
Comdata PRO
We got each other's backs
We stand side by side with dozens of clients
Successfully completing missions
Martin Novák
Customer Care & Telesales Partner Manager
Comdata has been one of the key pillars of customer service and sales at Vodafone since the beginning of our cooperation. This is not only due to the utmost focus on the customer and their needs, but also due to the flexibility with which our colleagues are able to respond to the needs of us and our customers. The cooperative approach, the willingness to try and most importantly to implement new things and approaches is moving us forward on the road to exclusive customer care and revenue.
Tatiana Bačíková
Customer Centre Manager
We generally view outsourcing very positively, and especially as a great back-up. Comdata always delivers on the agreed KPIs while helping us improve the customer experience. It's important to us that we act as one company and the customer on the other side doesn't know the difference between in-house and outsourced. At the same time, Comdata has always been great at HR processes - from recruitment to onboarding to full training.
Massimo Bertoncini
Customer Care Manager
Comdata has been providing us with customer service for over 5 years and our customers are very satisfied with the support.
Ludmila Blahnová
Manažér externého call centra
Manager We have been using Comdata's External Call Services for several years. We are currently working with more than 50 operators on both inbound and outbound lines and we are very satisfied that we are meeting performance and quality KPI's. Our customers and their satisfaction are the most important thing for us. We are happy to have a partner who shares these values and helps us to achieve our goals.
We are a member of
We share experience across the Comdata Group
And we can make the most of them
1500
Staff on duty
11
Occupied sites
300000
Disarmed requests per month
Recognized functional and high safety standards with several certifications
ISO 27001
ISO 27001 is an internationally valid standard that defines the requirements for an information security management system, especially information trust management for employees, processes, IT systems and company strategy.
ISO 9001
ISO 9000 defines a quality management system. These standards are issued by the International Organization for Standardization. The standards enable organisations to demonstrate their ability to manufacture or distribute products in accordance with all necessary regulations and customer needs.
Feel free to contact us with any technology
Together we will come up with the best solution for your business
Within the Comdata Group, we share the latest technology and know-how and can therefore offer the most innovative tailor-made solutions. More about our global technologies can be found HERE.
Contact us
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