Our mission is quality customer service

Comdata is a leading innovative global provider of customer interaction and process management services.

We offer a range of services, from customer service and process outsourcing to customer experience consulting. Through a smart combination of people, process and technology, we have built a broad portfolio of services. Together with more than 670 clients worldwide, we champion world-class customer communications, including some of the biggest names in telecommunications, energy, banking, industrial, retail and e-commerce.

Professional care finally
available to all

The Czech Republic has recently seen a growth of companies in the digital field. Hand in hand, however, is the growing workload and demand for customer service. Comdata has heard this cry for help and has come up with a new service called Care24, which has the quality of service as any Comdata solution in sight, but affordable for everyone.

Care24

What we can do with military precision

Each task is approached individually with regard to its specifications and method of communication. Thanks to our many years of experience in customer interactions, we are able to listen to the needs of both customers and clients.

Customer care

Acquisitions and sales

Back office

Customer satisfaction

All our units are at your disposal

Our awards

ABSL DIAMONDS 2021

International award for innovative projects that take customer service to a new level.

in the Customer Initiative category:
Care24

Czech Contact Center Award 2021

Prestigious Czech competition organized by the Association of Direct Marketing, E-commerce and Mail Order

in the Technology category:
1st place: Comdatka - corporate children's group
2nd place: Career maps

in the Technology category:
1st place:
Care24

Contact centre operator:
2nd place: Marek Drahonský

Contact Centre Leader:
2nd place: Ivo Poláček

Czech Contact Center Award 2020

in the category People:
1st place: Happy hour with a celebrity
2nd place: Adaptation process

in the category Clients:
2nd place: Help lines 112, 1221 and CMZRB

in the Call Center Personality category:
2nd place: Tereza Kabátová

ABSL DIAMONDS 2020

Special Award:
Covid-19 response

Czech Contact Center Award 2019

in the category People:
2nd place: HR onboarding proces

in the Technology category:
2nd place: Speech analysis

Czech Contact Center Award 2019

Stanislav Cigánek, Comdata PRO

Top Employer of 2018

Helping to change the world for the better

Social responsibility is one of our strongest values. As a company built on people, we see diversity as a natural part of our corporate identity, and we support this idea most strongly. Comdata PRO was founded to help disabled people who do not have the same opportunities as others in the job market. In our company, colour, age, disability, gender, religion or rank have no influence on employment. With us, all you need to succeed is basic computer skills and a willingness to learn. We teach our recruits the rest ourselves.

Comdata PRO

We got each other's backs

We stand side by side with dozens of clients

Successfully completing missions

Martin Novák

Customer Care & Telesales Partner Manager

Comdata has been one of the key pillars of customer service and sales at Vodafone since the beginning of our cooperation. This is not only due to the utmost focus on the customer and their needs, but also due to the flexibility with which our colleagues are able to respond to the needs of us and our customers. The cooperative approach, the willingness to try and most importantly to implement new things and approaches is moving us forward on the road to exclusive customer care and revenue.

Tatiana Bačíková

Customer Centre Manager

We generally view outsourcing very positively, and especially as a great back-up. Comdata always delivers on the agreed KPIs while helping us improve the customer experience. It's important to us that we act as one company and the customer on the other side doesn't know the difference between in-house and outsourced. At the same time, Comdata has always been great at HR processes - from recruitment to onboarding to full training.

Ludmila Blahnová

Manažér externého call centra

Manager We have been using Comdata's External Call Services for several years. We are currently working with more than 50 operators on both inbound and outbound lines and we are very satisfied that we are meeting performance and quality KPI's. Our customers and their satisfaction are the most important thing for us. We are happy to have a partner who shares these values and helps us to achieve our goals.

Massimo Bertoncini

Customer Care Manager

Comdata has been providing us with customer service for over 5 years and our customers are very satisfied with the support.

We are a member of

We share experience across the Comdata Group

50000

Employees

118

Branch

Countries

Languages

Comdata Group

And we can make the most of them

1500

Staff on duty

Occupied sites

300000

Disarmed requests per month

Recognized functional and high safety standards with several certifications

ISO 27011

Informační bezpečnost Systém řízení

OHSAS 18001

Ochrana zdraví a bezpečnosti při práci

ISO 14001

Životní prostředí systému řízení

PCI DSS

Bezpečnostní kreditní karty

ISO 18295-1

Certifikát kvality kontaktního centra

ISO 20488

Recenze online spotřebitelů

ISO 27011

Spokojenost zákazníků Řízení jakosti

ISO 9001

Řízení kvality

ISO 22301

Kontinuita řízení podnikání

GDPR

Naše zabezpečení dat je v souladu s GDPR

Recognized functional and high safety standards with several certifications

ISO 27001

ISO 27001 is an internationally valid standard that defines the requirements for an information security management system, especially information trust management for employees, processes, IT systems and company strategy.

ISO 9001

ISO 9000 defines a quality management system. These standards are issued by the International Organization for Standardization. The standards enable organisations to demonstrate their ability to manufacture or distribute products in accordance with all necessary regulations and customer needs.

Feel free to contact us with any technology

Together we will come up with the best solution for your business

Within the Comdata Group, we share the latest technology and know-how and can therefore offer the most innovative tailor-made solutions. More about our global technologies can be found HERE.

Our mission is quality customer service

Professional care finallyavailable to all

What we can do with military precision

Customer care

Acquisitions and sales

Back office

Customer satisfaction

All our units are at your disposal

Our awards

ABSL DIAMONDS 2021

Czech Contact Center Award 2021

Czech Contact Center Award 2020

ABSL DIAMONDS 2020

Czech Contact Center Award 2019

Czech Contact Center Award 2019

Top Employer of 2018

Helping to change the world for the better

We got each other's backs

We stand side by side with dozens of clients

Successfully completing missions

Martin Novák

Tatiana Bačíková

Ludmila Blahnová

Massimo Bertoncini

We are a member of

We share experience across the Comdata Group

And we can make the most of them

Recognized functional and high safety standards with several certifications

ISO 27011

OHSAS 18001

ISO 14001

PCI DSS

ISO 18295-1

ISO 20488

ISO 27011

ISO 9001

ISO 22301

GDPR

Recognized functional and high safety standards with several certifications

ISO 27001

ISO 9001

Together we will come up with the best solution for your business

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Professional care finally
available to all