We most often carry out marketing surveys focused on customer satisfaction with sales and service and customer service satisfaction surveys. Survey are usually carried out by telephone. Clients can choose all possible parameters themselves based on their previous experience.
We use welcome calls to map the level of customer care and communication. We will then suggest appropriate solutions.
We monitor the quality of customer service and identify shortcomings in the entire customer care process.
We will identify all deficiencies and create an approach for the purchasing and servicing process.
over 40,000 interactions each month.”